All Support Topics

Email Confirmation Process

How does the AMP account email confirmation process work?

These steps ensure that the user has access to the new email address before we make the update.

Steps:

  1. Upon one of two actions ('Create New Member' or 'Update Email Address') a member receives an automated email from the AMP Mailman. When an administrator, an import, or a sync added the account, the email is an invitation titled "You're invited to join" followed by the association's name. When the member signed up or requested the email themselves, it is titled 'Account Confirmation Instructions'.
  2. Member must open the email and click its confirmation button — 'Confirm Your Account' for a new account, 'Confirm Email Address' for an email change.
  3. Member must choose and confirm password.
  4. Upon password completion, the member's account is confirmed and the member is provided appropriate access to AMP.

Note: Member should be automatically logged in after clicking the confirmation link. If not, this likely means cookies are disabled in the browser. Please enable cookies or use a different browser.